Returned Payments Policy

Payments for returned checks must be made with cash, money order, or other certified funds.

 A service fee will be applied as follows:

  • $25.00 for less than $50.00
  • $30.00 for $50.00 - $300.00
  • $40.00 for $300 or more

An additional deposit may be required.

Process

If payments that are presented to the City of Callaway for the following services and subsequently returned for any reason, i.e. NSF, closed account, incorrect account number, bank error, chargeback, etc.:

  • To prevent or restore services from delinquency processing
  • Past due balances or Transfer of service
  • Prevent or restore a meter removal

Returned check on an account:

    • Door knocker will be sent out giving 2 business days to pay the amount of the check and ALL fees.
    • If no response, services will be cut-off. The reconnection charge and all other fees must be paid before services are resumed.
    • Other circumstances for immediate disconnection apply.

The City of Callaway reserves the right to immediately disconnect, lock, remove and/or terminate the utility service without notification to the account holder.  To have service restored it is required to pay cash or money order for full amount due.