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1. How do I know my water is safe to drink?

There are very strict state and federal guidelines for producing safe drinking water. Our water must meet or exceed all these requirements.

The primary legislation governing drinking water quality is the Safe Drinking Water Act (SDWA). To ensure the highest quality, the SDWA requires each public water utility to implement a regular program of sample collection and laboratory analysis. Contaminants that can cause acute health effects are monitored daily. Other contaminants are monitored weekly, and still others undergo monthly testing. Monitoring results are reported regularly to the Florida Department of Environmental Protection (FDEP) and the Environmental Protection Agency (EPA), which work together to see that all requirements are followed. Strict adherence to monitoring and testing are the best guarantee for safe drinking.

The City of Callaway publishes a Consumer Confidence Report (CCR) annually to inform the public of our water quality. This is mailed to each customer. A copy can be obtained at City Hall or Public Works.

2. What type of treatment is done to my drinking water?

Chlorine is added for disinfection and odor control; a minimum chlorine residual of 0.2 parts per million is maintained throughout the water system to ensure water quality.

Fluoride is also added and maintained to an optimum level of 0.8 parts per million as recommended by the U.S. Department of Health and Human Services.

3. What are the characteristics of my water?

These are the most commonly requested water analysis characteristics:

• pH: 7.6


• Sodium: 8 mg/L or parts per million


• Total hardness: 123 mg/L or 7 grains/gallon

4. What if I have a sewer problem?

If it is only one fixture in your home that is backed up and you are not familiar with plumbing you may want to call a plumber. If you have a problem with your entire system, please contact us. We can evaluate the problem, at no cost to you, by inspecting the sewer clean-out / access and determining if the problem should be corrected by the city or by your plumber.